It worked two days ago: today, error message--same as yours. I went through all the general troubleshooting steps AND replaced the print cartridge.
The printer recognized the new cartridge and started the head alignment procedure but stalled once again with the "print cartridge installed incorrectly" error. I haven't heard a thing out of anyone, Wendy I'd hoped someone else would post on the issue.
It doesn't appear that the original poster was offered anything other than new cartridges, which will not help under the circumstances. Cartridge error installation error started appearing approximately 2 yrs after initial purchase.
I am enrolled in automatic monthly cartridge refill program. I have only installed hp cartridges provided by hp. The error message first starting appearing on only the black and white cartridge. I read where you can print with just the color cartridge so I removed the black and white cartridge and started printing in a one cartridge mode.
That worked fine for about 6 mos and now I am getting the cartridge incorrectly installed error message back using just the color cartridge. I have been able to restart and reinstall the cartridge several times and printer does work temporarily, but error message inevitably seems to keep recurring.
I don't believe that installing a new cartridge will solve the problem. There appears to be some kind of glitch in the error message communication? Didn't find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Need Windows 11 help? Check documents and videos on compatibility, FAQs, upgrade information and available fixes.
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All forum topics Previous Topic Next Topic. New member. Message 1 of 8. HP Recommended. Operating System: macOS Tags 2. Accepted Solutions. Message 4 of 8. I appriciate your efforts for writing back to us. Hope to hear from you soon! Was this reply helpful? Yes No. Message 2 of 8. I understand you are getting cartridges installed incorrectly error on your printer.
Don't worry I'll try to help you out. Did you make any changes to your printer? Have you tried checking with a different ink cartridge? As you mentioned you are getting cartridges installed incorrectly error on your printer. Try the steps recommended below.
If the printer is off, press the Power button to turn on the printer. Open the exterior door. Figure : Open the exterior door Open the ink cartridge access door. Figure : Open the ink cartridge access door Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot. Figure : Remove the ink cartridge caution: Do not touch the copper-colored contacts or the ink nozzles.
Figure : Rocking the toner cartridge. Insert the toner cartridge into the printer, and then close the toner cartridge door.
Figure : Inserting the toner cartridge. If checking for and removing packing materials and paper did not resolve the issue, continue to the next step. Step 3: Check the printer for additional jammed paper Jammed paper or debris might cause the error message. Checking other areas in the printer where jammed paper occurs might resolve the error message.
For detailed instructions on clearing a paper jam from your printer, go to HP Customer Support. Type your printer model, and then search for "paper jam" under the Troubleshooting tab. If you did not find a paper jam or clearing any excess paper did not resolve the issue, continue to the next step. Step 4: Clean the electric contacts on the toner cartridge The toner cartridge might have a faulty connection to the printer. Use a lint-free cloth to clean the toner cartridge contact E-label.
Use a lint-free cloth to wipe the toner cartridge contact E-label on the top left of the toner cartridge. Figure : E-label on a toner cartridge.
Insert the toner cartridge into its slot, and then close the toner cartridge access door. Step 5: Reset the printer Sometimes an error message persists even though there is no packing material or jammed paper inside the printer.
Resetting the printer might resolve the error. With the printer turned on , disconnect the power cord from the printer. If resetting the printer did not resolve the issue, continue to the next step. Step 6: Replace the toner cartridge If the previous steps did not resolve the issue, replace the toner cartridge with a genuine HP toner cartridge.
If replacing the toner cartridge did not resolve the issue, continue to the next step. Step 7: Service the printer If the error message continues and you have tried all the other steps in this document, service the printer.
Service or replace your HP product if the issue persists after completing all the preceding steps. If you are in Asia Pacific, you will be directed to a local service center in your area. Repair fees might apply for out-of-warranty products. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language.
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